VIIS searches for the most qualified interpreters and matches only the best fit to each of the customers we serve. Being interpreters ourselves, we understand the ins and outs of the profession and navigate our way to selecting appropriate interpreters for every assignment. We search for interpreters that have a wide breadth of experience and possess unique skills that show their ability in producing high quality interpretations.
We strive for excellence in all we do when providing services to our customers and clients. From honoring stakeholder preference when it comes to interpreter requests, to requesting feedback post-assignment, we take “Respect for Consumers” to the heart. We are ever-evaluating our processes in service - looking for ways to enhance the experience of our consumers. We maintain an open, constant line of communication with all stakeholders when providing services. Going above and beyond is the standard for how VIIS manages contracts and how we continue to serve our customers and clients.
Most importantly, our goal is to provide equal access to each of our consumers. Students, professionals, and patients are just some of the types of consumers that we serve, however we like to categorize them simply as: people. At VIIS, we believe that all people have the right to communicate, to receive services, and to live equally. It is our ethical responsibility to do everything we can to make that happen!