Frequently Asked Questions


How does the request process work?

Send us an email, give us a call, or click here to request an interpreter. One of our program managers will call you back and confirm the details of the assignment and ask any necessary clarifying questions. They’ll also go through our terms and conditions with you. You’ll be notified once an interpreter has been secured.

What is a certified or credentialed interpreter? Why is that important?

Interpreters who are credentialed or certified have been vetted by the Registry of Interpreters for the Deaf or the BEI. These organizations have assessed their skill and ability to interpret and have approved them to work as an interpreter.

Who pays for an interpreter?

Any company, agency, or business that is mandated by the Americans with Disabilities Act is also mandated to provide interpreters.

Why does VIIS need to know the name of the Deaf person?

Ethically, interpreters cannot accept work unless they know they are a good linguistic fit for the Deaf person and have no conflict of interest.

Why aren't your rates listed on the website? How will I know how much the interpreters cost?

Vancro has a very specific process for determining rates and terms. We would love to talk to you about how our approach honors our three key stakeholders; Deaf people, interpreters, and requesters. We are happy to create a quote for you before you commit to requesting services if needed.

How far in advance should I request interpreters?

Vancro strives for a best fit model in our work. While we will accept same-day/emergency requests, we shine in fitting the best interpreter for the assignment. The more time we have to secure the interpreter, the better.

Do you only provide interpreting services?

Vancro IIS provides interpreters, support service providers (SSPs), co-navigators, reader services, and accessible media services.

Do you provide in-person and remote interpreters?

Yes, we do.

Deaf Community

Do I get to know who my interpreter is?


Can I give feedback on the services that were provided?

Yes. You can call us on the videophone, send us an email or a signed message, or fill out the feedback form. We want your feedback and we’ll make changes based on what you tell us.

Can I tell you who my preferred and non-preferred interpreters are?

Yes. Please share any preferences you have of interpreters.


Do you offer CEUs or workshops?

Yes, we do.

Do you share feedback you receive with interpreters?

VIIS works very hard to be transparent. Any feedback we receive about interpreters will be shared with them.

How do I get on the VIIS roster?

Before joining our roster, you will be invited to talk to one of our VIIS staff. They will share our mission, vision, and values with you and if they are in alignment with yours, we would love for you to join our team. Please send us an email at Give us a call at 802-271-0104 (VP) or 802-271-0103 (voice).

Do I get paid through VIIS or do I invoice the requester directly?

We’ll pay you hassle free and on time.

Future Interpreters

Do you offer mentorships or internships?

Yes, we do.

Do you only work with certified interpreters?

We will work with interpreters from all backgrounds who are on a path to credentialing.

Scroll Up